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Apology for the queues published 12 hours, 7 minutes ago

Once more – for the third time - we feel the urge to apologize for the neverending queues that many of You were forced to stand in on Wednesday to get your tickets swapped for a chip, which made the begining of the festival unpleasant. We’ve come through a similar situation four years ago when we were first introducing the e-tickets and our barcode readers were not working properly. We learned a lot from this mistake so it wouldn’t happen again. So what was the problem this year? This year a series of unfortunate events took place and in the end complicated the entry to the festival area. One factor was the weather, the rain caused internet connection blackout, that delayed the opening of the gates by 30 minutes. Also the intense rain caused the fans to gather at the entry gate at the same time, otherwise they would spread into a longer interval. The biggest problem however was caused by failing equipment. Four out of eight swap stations were temporarily out of order and it took the supplier an hour to figure that his laptops are incompatible with their barcode readers. By the time we've solved this issue we were swapping record numbers of fans – 1500 per hour instead of the usual 900 per hour, however the queues were so long by that time that it still took several hours.

Regarding the new access control and mandatory check-in and check-out, we've introduced this system to gather data that will help us to optimize the festival area and services in the future. This system also enhaces security, we can block stolen wristbands/coupons, You can comfortbaly preload it with money so You need no cash and also we can eliminate dangerous attendees more easily. All the data about registered accounts are safely stored and will not but used for any marketing purposes.
We cannot be sorry enough for the time You’ve spent in the queues but we hope that the artists‘ performances together with all the hard work put into running the festival, bringing new innovations and the great overall atmosphere will leave you with mainly positive impression of this year‘s BA. We can assure you we’re gonna make sure these queues will never happen again and we hope that with the help of Your feedback next year we will bring you the festival in the best shape ever! Our goal is for the queues to be 30 minutes maximum in the rush hour.

So see you next year with Emperor!

On behalf of the Brutal Assault team Tomas Fiala and Shindy

OFFICIAL CASHLESS / REFUND CONTACT published 1 week ago

 

If you experience any problems with the refunds or have other questions, please forward them to cashless@brutalassault.com
We'll answer all the emails and deal with the problems in cooperation with the system supplier untill the end of the week. We should put online a refund manual also later this week. You can request a refund for one moth from now on.
Also tomorrow we want to adress the matter of the waiting queues on Wednesday with another apology and an explaining statement.

it's over published 1 week, 3 days ago

And it's over. Thank You and see You next year with EMPEROR performing Anthems To The Welkin At Dusk in its entirety!

Site update, on site tickets published 2 weeks, 1 day ago

Festival site works are in full swing so here are on-site ticket updates, as we informed You earlier, there will be no one day tickets, but we should have enough full festival passess for everyone arriving on Tuesday and Wednesday! After that we'll inform You about the current state of things. We've also added very few places to the VIP camp after we handled all the problematic orders.

BACKSTAGE PASS WINNERS, CASHLESS REMINDER published 2 weeks, 2 days ago

The following backstage pass winners from our ‪#‎mybrutalassault‬ campaign should get in touch via sud@obscure.cz, congratulations!

Tomáš Venc
Jana Hilscherová
Daniela Živanović

And just a reminder, if You register at https://brutalassault.pay.intellifest.com and preload money to Your ticket, You don't have to wait in the coupon queues first thing upon Your arrival to the festival site! 10% of You alredy done so :)More info about the cashless system and pros of the registration are here: http://brutalassault.cz/en/cashless/

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