Refunds

All credit (excluding bonus top-up incentives) left unredeemed by the close of the event will be refunded in accordance with the terms below:

ONLINE Top-Up: Leftover funds in your account, purchased online using a credit or debit card, will be refunded automatically back to your card within 14 days following the end of the event. The refund charge is 50 CZK.

ONSITE Top-Up: Leftover funds in your account, purchased on-site at the event using cash or card (credit or debit), will require you to complete the Manual Refund Form on your online account page.

Automatic refund for online top-up with credit card (VISA, MasterCard)

This applies to wristbands that have been topped up online at least once with Credit Card (VISA, MasterCard).

The unspent balance will be refunded automatically onto the same credit card or bank account that you have used for your first top-up online.

The automatic refundable amount is limited to the total amount that you have topped up online with credit card, debit card. If your remaining balance exceeds this amount, you have to apply for a manual refund for the leftover value that is left after your automatic refund.

Example 1:
Left-over balance: 2500,- CZK –> total automatic refund amount 2450,- CZK
online topup total was 4000,-CZK - whole amount meets the condition of the automatic refund
refund fee 50,- CZK
amount refunded 2450,-CZK

Example 2:
Left-over balance: 2500,- CZK –> total refund amount 2450,- CZK (1950,- CZK automatic refund + 500,-CZK manual refund)
online topup total was 2000,-CZK – only 2000,-CZk meet the conditions of automatic refund
refund fee 50,- CZK – it is deducted only once even there are two different refunds
amount refunded automatically 1950,-CZK
the left-over 500,-CZK will be refunded based on the manual refund application (see following chapter)

Manual refund for onsite top-up with credit/debit card or cash

This applies to wristbands that only have been topped up onsite at Brutal Assault with cash or credit/debit card.  You have to fill out a manual refund form.

 A 50,-CZK refund fee applies for all money transfer refunds. No other additional fees applied, but in case of non-SEPA transfers the money are sent as BEN (beneficiary) payment. All additional charges will be paid by the beneficiary.


Please be aware, that money transfers are available only in case your balance is 100,- CZK or more.

Funds under 100CZK still cannot be refunded to Your bank account due to fee issues BUT you can choose from the following options for any amount above 1CZK of remaining balance:
you can also transform your credit into a voucher sent to your e-mail, eligible for purchasing of goods in our e-shop (free of refund fees),
or use the remaining credit for a good cause and donate it (free of refund fees) to one of three charity organizations: 
      o Krtek Children's Oncology Endowment Fund and support ill children,
      o local Josefov fortress volunteer corps and support a dedicated team of people looking after the fortress, 
      o or you can send the balance to the Sea Shepherd Foundation, which, among other things, seeks to improve the regulation of fishing.

Please note that you are responsible for providing Brutal Assault the correct refund information.

Attention! If you do your first top-up at the festival site, you will need to fill out the manual refund form.

After September 15th 2019 it is no longer possible to request a refund.

Manual refund form availability
Monday August 12th 2019 from 15:00 until September 15th 2019, 23:59 CET

How to request a manual refund? 

Step 1
Sign in or create your Brutal Assault cashless account.

Step 2 
Link your wristband to your account and activate it by entereing the 16-digit unique wristband code as well as the 6-digit security number you’ll find on the back of your tag. 

Step 3
Click "Refund" to apply for a manual refund for your unspent money. 

Step 4 – Money transfer
After selecting the refund type Money transfer, please select the country of your bank – according to this selection, proper refund form will be displayed. Fill all the bank account data – do not forget to add proper address.
Please be aware, that money transfers are available only in case your balance is 100,- CZK or more. In case your balance is lower than 100,- you can either ask for voucher or donate.

Example
Left-over balance: 1500,- CZK –> total manual refund amount 1450,- CZK
refund fee 50,- CZK
amount refunded 1450,-CZK

Step 4 – Voucher
After selecting the refund type Voucher, please fill your name and submit the form. We will send it to your email that you used for registration here. We will process the vouchers at the end of the refund period. You can use the voucher for purchase in our e shop - it is just up to you, whether you decide to buy tickets for upcoming Brutal Assault or just to buy any other stuff. There is no fee, so whole your balance will be transfer into the voucher. We will inform you, once your voucher will be processed.

Example
Left-over balance: 99,- CZK –> voucher 99,- CZK
refund fee 0,- CZK
amount transformed into the voucher 99,-CZK

Step 4 – Charity
After selecting the refund type Charity, please fill your name, select the charity from the list and submit the form. We will send to the charity every single crown from your balance, there is no fee charged. The donations will be processed at the end of the refund period.

Example
Left-over balance: 85,- CZK –>donation 85,- CZK
refund fee 0,- CZK
amount sent to charity 85,-CZK


In case of questions you can contact us at cashless@brutalassault.com